FAQ

How often should I have my carpets professionally cleaned?

 You should have it professionally cleaned every 6-12 months, depending on foot traffic, presence of pets, and other factors.

How long does it take for carpets to dry after steam cleaning?

The drying time can vary, but typically it takes 6 to 12 hours for carpets to dry completely after steam cleaning. Using air movers and ensuring good ventilation can speed up the process.

Are the cleaning solutions used safe for pets and children?

Yes, we use eco friendly, Biodegradable and non-toxic cleaning solutions

Can you remove all types of stains?

Not every stain can be removed completely. Type of the carpet, type of the stain, age of the stain would matter when it comes to removal of the stain.   We have specialised treatments for different types of stains.

What should I do to prepare for a carpet cleaning appointment?

Move any small furniture or breakable items out of the cleaning area.

Do you offer emergency carpet cleaning services?

Yes, we provide emergency carpet cleaning services for situations like spills, floods, or other urgent needs. Please contact us immediately if you require emergency assistance.

What is carpet restoration?

Carpet restoration involves more than just cleaning. It includes repairing damage such as burns, tears, and re-stretching, as well as deep cleaning to restore the carpet’s appearance and extend its life.

How do you handle pet odours and stains?

We use specialized enzyme-based treatments that effectively break down and eliminate pet odours and stains from carpets.

Will carpet cleaning help with allergies?

 Yes, professional carpet cleaning can significantly reduce allergens such as dust mites, pet dander, and pollen, improving indoor air quality and alleviating allergy symptoms

Can you clean the area rugs as well?

We offer professional cleaning services for area rugs, including those made from delicate or specialty materials. Those made from delicate fibre like silk or natural fibres may need specialised cleaning process done in a Rug Laundry

How do I maintain my carpet after cleaning?

Regular vacuuming, promptly addressing spills, and using entrance mats can help maintain your carpet. We also recommend periodic professional Cleaning to keep your carpet in optimal condition.

What methods do you use for carpet cleaning?

We primarily use steam cleaning (hot water extraction), but we also offer dry cleaning and other methods based on the specific needs of your carpet.

Is there a guarantee on your services?

Yes, we offer a satisfaction guarantee. If you are not happy with our service, please contact us within 24 hours, and we will address the issue promptly.

How can I schedule an appointment?

You can schedule an appointment by calling us directly or by filling out the contact form on our website. We will get back to you promptly to confirm the details.

What types of carpet cleaning services do you offer?

 We offer two types of carpet cleaning. Steam cleaning and dry cleaning. We also offer urine decontamination for urine stains which is an add-on service for both residential and commercial carpets

How effective is steam cleaning compared to other methods?

Steam cleaning is highly effective for deep cleaning as it removes dirt, stains, and allergens from the carpet fibres. It’s generally more thorough than dry cleaning and other methods.

Do you provide carpet restoration services?

 Yes, our carpet restoration services include repairing burns, tears, and holes, re-stretching, and treating water damage to restore your carpet’s original appearance and functionality.

Can you handle pet stains and odours?

Absolutely. We use specialised enzyme-based treatments to effectively remove pet stains and neutralise odours, ensuring your carpet is clean and fresh.

Can you treat carpets that have been damaged by water?

For water-damaged carpets, we provide water extraction, drying, and dehumidifying services. We also treat the carpet to prevent mould and mildew growth, followed by a deep clean to restore its appearance.

What’s included in your deodorising service?

Our deodorising service includes the application of specialised solutions that neutralise odours at their source, leaving your carpet smelling fresh and clean.

Do you offer any specialised treatments for allergy sufferers?

Yes, we offer hypoallergenic cleaning solutions and treatments that effectively remove allergens such as dust mites, pollen, and pet dander, improving indoor air quality.

How often should commercial carpets be cleaned?

Commercial carpets generally require more frequent cleaning due to higher foot traffic. We recommend professional cleaning every 6 to 12 months, but high-traffic areas may need more frequent attention.

Can you provide carpet protection treatments?

Yes, we offer carpet protection treatments that help repel spills and stains, making future cleaning easier and extending the life of your carpet.

Do you service out of Melbourne Metropolitan areas?

Yes we do depending on the type of the job. Travel charges may apply

How long does carpet cleaning take (or mention any other services that are important here)?

Time Vary on the size of the property, condition of the carpet and the method of carpet cleaning.

What is the process after making an appointment for carpet cleaning?

You will receive a confirmation of the booking via email/text. You will receive a reminder 24 hours before the booking. Our technicians will call/text you on the day of the appointment when they are enroute to your appointment

What are the company working hours?

24×7

After-Cleaning Care: Guidelines for Wet Carpets

To ensure the best results and maintain the cleanliness of your freshly cleaned carpets, please follow these guidelines while the carpet is still wet:

  1. Avoid Moving Furniture
    Do not move any furniture back onto the carpet until it is completely dry. This helps prevent any potential stains or indentations.
  2. Limit Foot Traffic
    Minimize walking on the wet carpet to avoid re-soiling and to allow it to dry properly. If you must walk on it, consider wearing clean, non-slip socks or shoe covers.
  3. Keep Pets Away
    Pets should be kept off the wet carpet, as they may have accidents (urine) or track in dirt.
  4. Ventilation
    If the weather permits, keep the windows ajar to enhance air circulation and speed up the drying process.